Refund policy

Damages and issues

Please record a video of you opening the package so that there is no issue in the return.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

If the item is damaged we will bear the return shipping cost.

At Pantry, we strive to provide accurate descriptions and high-quality products. As a small business, we take great care in ensuring customer satisfaction.

Returns
We do not accept returns or refunds unless:

1. The product is damaged or broken upon arrival.
2. The product does not match the description or images provided.

Reason for Policy
As a small business, we're limited in our ability to process returns, especially due to courier mishandling during return. To minimize potential issues, we:

1. Provide detailed descriptions and accurate images.
2. Offer pictures and videos upon request.
3. Facilitate real-time communication to address customer concerns.

Customer Satisfaction
We prioritize customer satisfaction and work closely with our customers to ensure they receive exactly what they expect.