Refund policy

Damages and issues

Please record a video of you opening the package so that there is no issue in the return.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

If the item is damaged we will bear the return shipping cost.

Glass Items: All glass items are carefully inspected and securely packed before dispatch. Once an item is received intact, in good condition, and exactly as ordered, we cannot guarantee its durability or accept responsibility for breakage that occurs after delivery. Glass is naturally fragile and may break due to impact, pressure, sudden temperature changes, or handling during use. As we cannot verify the circumstances in which breakage occurs after delivery, glass items do not come with a warranty or guarantee against breakage after receipt.

At Pantry, we strive to provide accurate descriptions and high-quality products. As a small business, we take great care in ensuring customer satisfaction.

Returns
We do not accept returns or refunds unless:

1. The product is damaged or broken upon arrival.
2. The product does not match the description or images provided.

Reason for Policy
As a small business, we're limited in our ability to process returns, especially due to courier mishandling during return. To minimize potential issues, we:

1. Provide detailed descriptions and accurate images.
2. Offer pictures and videos upon request.
3. Facilitate real-time communication to address customer concerns.

Customer Satisfaction
We prioritize customer satisfaction and work closely with our customers to ensure they receive exactly what they expect.